b4 for Service Providers: Smart Automation of IT and Service Processes 

Managed Service Providers benefit from scalable process automation – internally and externally – for greater efficiency, quality, and new service potential.

In an increasingly competitive IT market, Managed Service Providers (MSPs) face the challenge of streamlining their own operations while delivering measurable value to their clients. The b4 automation platform by AmdoSoft provides the ideal tools to meet these demands: intelligent software robots that automate and monitor both internal IT workflows and business-critical customer processes – around the clock.

More performance, less effort – powered by RPA, monitoring, and end-user simulation

With b4, a wide range of tasks can be automated – from classic IT services to customer-specific operations such as data entry, form processing, reporting or user management. A key component is synthetic monitoring: b4 bots simulate real user interactions to proactively detect bottlenecks, performance issues or SLA breaches.

Typical use cases for MSPs using b4:

• End-to-end monitoring of IT services (incl. web, desktop and cloud applications)
• Automation of recurring tasks such as reporting, onboarding, backups, and user administration
• Customised process automation, even in legacy environments without APIs
• Fully automated SLA reporting and compliance documentation

Flexible deployment: b4 packages tailored to MSP requirements

AmdoSoft offers modular solution packages designed specifically for the needs of MSPs – from small IT service providers to large-scale regional operators. Available options include:

• Starter Package: Quick entry into process automation with preconfigured standard bots
• Professional Package: Advanced features for monitoring, reporting and customer integration
• White-label model: For providers who wish to offer b4 under their own brand and corporate identity
• Managed Automation Services: On request, AmdoSoft manages bot operation and maintenance – as a service for MSPs and their clients

By integrating b4 into their own client solutions, service providers gain not only a technological advantage, but also a sustainable revenue stream – through subscription-based services, SLA-compliant features or recurring automation packages.

Thus, b4 can be used both internally and as a stand-alone service module within an MSP’s portfolio – including billing models, licensing, and support structures.

“Our mission is to provide Managed Service Providers with a powerful and flexible platform that helps them streamline internal processes and develop innovative services for their customers. With b4, we enable them to use automation in a targeted and future-proof way – scalable, transparent and cost-effective,” emphasises Mario Griffith, Managing Director of AmdoSoft Systems GmbH.

Curious to see how b4 can take your managed services to the next level? Contact us for a non-binding consultation or a tailored demo of our solution.